Careers

Lead Specialty Hospital Operations

Provide strategic and operational leadership across multiple specialty hospitals, helping hospital leaders improve workflows, operational efficiency, and overall performance.

Drive Financial & Business Results

Take ownership of regional financial performance, including revenue growth, EBITDA, labor management, budgeting, and profitability. Use data and sound business judgment to identify opportunities and drive results.

Support Specialty Service-Line Growth

Partner with veterinary specialists and medical leadership to strengthen specialty departments, improve appointment access, optimize specialist utilization, and identify opportunities for service expansion.

Build Strong Veterinary Partnerships

Develop trusted relationships with Medical Directors, veterinary specialists, and hospital partners. Help remove operational barriers so clinical teams can focus on delivering exceptional patient care.

Develop & Empower Hospital Leaders

Coach and mentor Hospital Administrators and Practice Managers, build strong leadership teams, and create a culture of accountability, collaboration, and professional growth.

Strengthen Referral Relationships

Work with hospital leadership and Marketing to support referral growth, improve the referring veterinarian experience, and expand access to specialty services.

Help Shape Our Future

Partner with senior leadership on hospital growth strategies, new specialty services, facility expansions, and operational initiatives across the specialty network.

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Lead Specialty Hospital Operations

Provide strategic and operational leadership across multiple specialty hospitals, helping hospital leaders improve workflows, operational efficiency, and overall performance.

Drive Financial & Business Results

Take ownership of regional financial performance, including revenue growth, EBITDA, labor management, budgeting, and profitability. Use data and sound business judgment to identify opportunities and drive results.

Support Specialty Service-Line Growth

Partner with veterinary specialists and medical leadership to strengthen specialty departments, improve appointment access, optimize specialist utilization, and identify opportunities for service expansion.

Build Strong Veterinary Partnerships

Develop trusted relationships with Medical Directors, veterinary specialists, and hospital partners. Help remove operational barriers so clinical teams can focus on delivering exceptional patient care.

Develop & Empower Hospital Leaders

Coach and mentor Hospital Administrators and Practice Managers, build strong leadership teams, and create a culture of accountability, collaboration, and professional growth.

Strengthen Referral Relationships

Work with hospital leadership and Marketing to support referral growth, improve the referring veterinarian experience, and expand access to specialty services.

Help Shape Our Future

Partner with senior leadership on hospital growth strategies, new specialty services, facility expansions, and operational initiatives across the specialty network.

Learn More

Lead Regional Hospital Operations

• Provide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-South region.
• Partner with hospital leadership to improve daily workflows, staffing efficiency, patient access, and overall operational performance.
• Establish consistent operational expectations while respecting each hospital's unique culture, clinical services, and business needs.
• Identify operational challenges early and work collaboratively with hospital teams to implement sustainable solutions.
• Maintain a strong field presence through regular hospital visits, leadership meetings, and ongoing communication.

Drive Financial & Business Performance

• Take ownership of regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability.
• Partner with hospital leaders to develop and execute budgets, forecasts, and financial improvement plans.
• Monitor key performance indicators, including revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics.
• Identify opportunities to improve hospital efficiency, manage expenses, and support sustainable growth.
• Translate financial data into clear, actionable priorities for hospital leadership teams.

Develop & Empower Hospital Leaders

• Coach and mentor Practice Managers, Hospital Administrators, and department leaders to strengthen their leadership and business management skills.
• Establish clear expectations, accountability, and consistent follow-through across hospital teams.
• Support leadership development, succession planning, and employee engagement initiatives.
• Partner with Human Resources and Talent Acquisition on recruiting, retention, performance management, and staffing strategies.
• Help hospital leaders navigate challenging conversations, organizational changes, and complex operational situations.

Support Emergency, Specialty & Urgent Care Operations

• Understand and support the different staffing, scheduling, workflow, and financial models across emergency, specialty, and urgent care hospitals.
• Partner with medical leadership to improve veterinarian scheduling, clinical support staffing, patient flow, and operational efficiency.
• Identify opportunities to improve appointment availability, service utilization, and access to veterinary care.
• Support hospital teams in managing the operational demands of extended hours, overnight services, and fluctuating caseloads.
• Collaborate with medical leaders to remove operational barriers while respecting clinical decision-making and medical autonomy.

Strengthen Veterinary Partnerships & Client Experience

• Build trusted relationships with Medical Directors, veterinary partners, and hospital leadership teams.
• Serve as a reliable operational resource who listens, communicates openly, and follows through on commitments.
• Partner with Marketing and hospital teams to strengthen community awareness, referring veterinarian relationships, and hospital reputation.
• Support initiatives that improve client communication, service accessibility, and the overall client experience.
• Help hospitals identify opportunities for referral growth, client retention, and stronger community relationships.

Support Regional Growth & Strategic Initiatives

• Partner with the Regional Vice President to execute regional priorities and operational improvement initiatives.
• Support new hospital integrations, leadership transitions, service expansions, and operational readiness as the region grows.
• Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams to ensure hospitals receive timely and effective support.
• Share best practices across hospitals and contribute to the continued development of our Specialty, Emergency & Urgent Care network.
• Help shape operational processes and leadership resources that support long-term regional growth.

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Lead Regional Hospital Operations

• Provide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-South region.
• Partner with hospital leadership to improve daily workflows, staffing efficiency, patient access, and overall operational performance.
• Establish consistent operational expectations while respecting each hospital's unique culture, clinical services, and business needs.
• Identify operational challenges early and work collaboratively with hospital teams to implement sustainable solutions.
• Maintain a strong field presence through regular hospital visits, leadership meetings, and ongoing communication.

Drive Financial & Business Performance

• Take ownership of regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability.
• Partner with hospital leaders to develop and execute budgets, forecasts, and financial improvement plans.
• Monitor key performance indicators, including revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics.
• Identify opportunities to improve hospital efficiency, manage expenses, and support sustainable growth.
• Translate financial data into clear, actionable priorities for hospital leadership teams.

Develop & Empower Hospital Leaders

• Coach and mentor Practice Managers, Hospital Administrators, and department leaders to strengthen their leadership and business management skills.
• Establish clear expectations, accountability, and consistent follow-through across hospital teams.
• Support leadership development, succession planning, and employee engagement initiatives.
• Partner with Human Resources and Talent Acquisition on recruiting, retention, performance management, and staffing strategies.
• Help hospital leaders navigate challenging conversations, organizational changes, and complex operational situations.

Support Emergency, Specialty & Urgent Care Operations

• Understand and support the different staffing, scheduling, workflow, and financial models across emergency, specialty, and urgent care hospitals.
• Partner with medical leadership to improve veterinarian scheduling, clinical support staffing, patient flow, and operational efficiency.
• Identify opportunities to improve appointment availability, service utilization, and access to veterinary care.
• Support hospital teams in managing the operational demands of extended hours, overnight services, and fluctuating caseloads.
• Collaborate with medical leaders to remove operational barriers while respecting clinical decision-making and medical autonomy.

Strengthen Veterinary Partnerships & Client Experience

• Build trusted relationships with Medical Directors, veterinary partners, and hospital leadership teams.
• Serve as a reliable operational resource who listens, communicates openly, and follows through on commitments.
• Partner with Marketing and hospital teams to strengthen community awareness, referring veterinarian relationships, and hospital reputation.
• Support initiatives that improve client communication, service accessibility, and the overall client experience.
• Help hospitals identify opportunities for referral growth, client retention, and stronger community relationships.

Support Regional Growth & Strategic Initiatives

• Partner with the Regional Vice President to execute regional priorities and operational improvement initiatives.
• Support new hospital integrations, leadership transitions, service expansions, and operational readiness as the region grows.
• Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams to ensure hospitals receive timely and effective support.
• Share best practices across hospitals and contribute to the continued development of our Specialty, Emergency & Urgent Care network.
• Help shape operational processes and leadership resources that support long-term regional growth.

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We’re seeking a Regional Medical Director to lead and support six general practice clinics in the Los Angeles area. 

This is a hands-on leadership role where you’ll continue practicing medicine while also shaping clinical standards, mentoring veterinarians, and elevating patient care across your region. 

You’ll partner closely with your Regional Operations Manager to align medical and operational excellence, while serving as a trusted resource for your teams. 

What You’ll Do: 

• Provide medical leadership and oversight across multiple locations  
• Mentor and develop associate veterinarians, especially early-career DVMs  
• Support clinical growth in areas like surgery, diagnostics, and case management  
• Foster a collaborative, positive, and high-performing team culture  
• Help drive consistency in quality of care while respecting each hospital’s individuality 

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We have an immediate opportunity for an IT Director to join a lean, high-impact technology team supporting more than 250 veterinary hospitals across the United States.

Reporting directly to the Vice President of Technology, the IT Director will be responsible for leading day-to-day IT service delivery and helping execute key technology initiatives across Alliance Animal Health.

This is a highly hands-on technical leadership position. While the IT Director will provide leadership, direction, vendor oversight, and project management, this individual will also remain actively engaged in the technology environment, including troubleshooting complex issues, Microsoft 365 administration, escalations, infrastructure support, and direct engagement with practice teams.

The IT Director will have primary responsibility for the success of AAH’s newly established co-managed IT support model, working closely with our managed service provider, internal technology resources, hospital teams, Operations leadership, and other business stakeholders. This individual will be accountable for ensuring practices receive a consistent, responsive, and high-quality support experience while maintaining transparency, measurable service standards, and a strong customer-focused culture.

In addition to service delivery, the IT Director will have an active role in executing strategic technology initiatives across the organization. Strong project management skills are essential, as this position will lead and coordinate technology deployments, infrastructure improvements, practice onboarding initiatives, security programs, vendor implementations, and other enterprise IT projects.

The ideal candidate combines strong technical depth with service leadership, project management, business judgment, and an exceptional customer-service mindset. Experience supporting veterinary, animal health, or multi-site healthcare environments is strongly preferred.

This is a fully remote position with periodic travel required for hospital visits, vendor engagements, project implementations, leadership meetings, and strategic initiatives.

IT Support & Service Delivery

• Own day-to-day IT support and service delivery across Alliance Animal Health’s national hospital network.
• Provide leadership and direction for internal IT support resources and the co-managed IT service model.
• Monitor ticket queues, escalations, service levels, response times, resolution performance, customer satisfaction, and recurring support trends.
• Ensure practices receive consistent, timely, and customer-focused technology support.
• Serve as a senior escalation resource and remain actively involved in troubleshooting complex technical issues when needed.
• Establish and continuously improve support processes, escalation procedures, documentation standards, and service expectations.
• Partner closely with hospital and Operations leadership to understand technology challenges and proactively address recurring issues.
• Ensure technology support processes align with the operational needs of veterinary practices and minimize disruption to patient care and hospital operations.

Co-Managed IT & Vendor Management

• Serve as the primary day-to-day operational leader for AAH’s co-managed IT partnership.
• Manage the relationship with the organization’s managed service provider and ensure the partnership operates as an extension of the AAH Technology team.
• Define and maintain clear responsibilities between internal IT resources and external technology partners.
• Hold vendors accountable to contractual commitments, service-level expectations, reporting requirements, and customer satisfaction objectives.
• Lead recurring service reviews and operational governance meetings.
• Review ticket trends, escalations, after-hours activity, recurring incidents, service performance, and opportunities for improvement.
• Coordinate onboarding, knowledge transfer, process improvement, and service expansion activities.
• Work collaboratively with technology vendors supporting specialized systems and equipment within veterinary hospitals.

Customer Experience & Practice Support

• Serve as a senior advocate for AAH hospitals and ensure technology services remain focused on the needs of practice teams.
• Build strong relationships with Practice Managers, Regional Directors, Regional Managers, Operations leadership, and corporate stakeholders.
• Maintain regular communication with business partners regarding service performance, technology initiatives, risks, and improvement opportunities.
• Establish and maintain a culture of accountability, responsiveness, transparency, and exceptional customer service.
• Monitor Customer Satisfaction (CSAT) and other experience metrics and develop improvement plans when performance falls below expectations.
• Identify recurring issues across practices and work proactively with internal resources and external partners to address root causes.

Project & Program Management

• Lead and coordinate key IT initiatives from planning through implementation and operational handoff.
• Develop project plans, schedules, milestones, dependencies, risks, and communication strategies.
• Manage multiple concurrent technology projects across a nationally distributed organization.
• Coordinate internal stakeholders, MSP resources, vendors, Operations teams, and hospital leadership throughout project execution.
• Lead or support initiatives involving:
  • New hospital onboarding and integration
  • Network standardization and infrastructure modernization
  • End-of-life hardware replacement programs
  • Microsoft 365 initiatives
  • Cybersecurity improvements
  • Endpoint management and standardization
  • Application implementations and migrations
  • Vendor transitions
  • Technology policy and process improvements
• Communicate project status, risks, decisions, dependencies, and outcomes clearly to Technology and business leadership.
• Create repeatable deployment playbooks and standards that allow technology initiatives to scale across the organization.

Reporting & Analytics

• Own IT operational reporting and develop meaningful performance insights for Technology and executive leadership.
• Establish appropriate service delivery KPIs and ensure accurate, consistent reporting.
• Create and distribute monthly, quarterly, and annual IT performance reports.
• Monitor and report on:
  • Ticket volumes
  • First response times
  • Resolution times
  • Open and aging tickets
  • Escalation metrics
  • Customer Satisfaction (CSAT)
  • After-hours support activity
  • Hospital support trends
  • MSP and vendor performance
  • Recurring incidents and problem areas
• Use service data and trend analysis to identify operational improvements and technology investment opportunities.
• Provide concise, actionable technology updates to senior leadership.

Technical Leadership

• Maintain a strong working knowledge of the AAH technology environment and remain actively involved in technical operations.
• Serve as a senior technical escalation point for difficult or business-critical issues.
• Troubleshoot issues involving endpoints, networking, Microsoft 365, authentication, cloud services, and hospital technology.
• Provide technical guidance and mentorship to Systems Administrators and other internal technology resources.
• Work closely with MSP engineering teams on advanced infrastructure, network, security, and cloud issues.
• Support technology standards covering workstations, servers, firewalls, switches, wireless infrastructure, remote access, endpoint security, and monitoring.
• Partner with vendors supporting specialized veterinary equipment and software where coordination across multiple technology providers is required.
• Maintain high-quality operational documentation, architecture information, asset visibility, standards, processes, and technology inventories.
• Balance hands-on technical involvement with leadership responsibilities, escalating and delegating appropriately while maintaining ownership of outcomes.

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We’re looking for:

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. 
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Preparing employee work schedules and managing the office staff.
• Answering telephone calls in a polite and professional manner.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Perform other duties as assigned

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Alliance Animal Health is seeking a Senior Manager, Paid Media to help lead and evolve the client acquisition engine across our growing network of veterinary practices. 

Reporting to the Director of Performance Marketing, this role will be a strategic leader within our Performance Marketing team, helping shape how we drive healthy, profitable client growth through paid media at scale. The Senior Manager, Paid Media will lead a team of Paid Media Strategists, own performance across an assigned portfolio of practices, and translate broader paid media strategy into high-impact programs, campaigns, and initiatives. 

We’re looking for a leader who combines deep paid media expertise with strong strategic thinking and people leadership. This person should be equally comfortable developing multi-channel strategy, digging into campaign and market-level performance, coaching a team through complex challenges, and identifying new ways to improve how we reach and acquire clients across a diverse network of veterinary practices. 

If you’re looking to step into a mature, high-performing paid media program, operate at meaningful scale, work alongside leaders and strategists with deep expertise in both paid media and the veterinary industry, and help shape what comes next for an already successful client acquisition engine, then we’d love to talk with you! 

Leadership 

• Lead the Performance team’s day-to-day priorities, development, and initiatives, providing direction and escalating when additional support is needed. 

• Lead weekly 1:1s with Paid Media Strategists to support performance, growth, development, and progress against individual goals that strengthen team capabilities. 

• Partner with the Director of Performance Marketing to translate business priorities and strategic direction into actionable plans across the Performance team. 

• Coach strategists through complex performance and business challenges to strengthen decision-making, strategic thinking, and ownership. 

Performance Management 

• Own paid media performance across an assigned portfolio of practices, using performance trends, business context, and market conditions to identify opportunities and address challenges. 

• Lead paid media strategy and performance for de novo practices, supporting locations through launch and toward established growth goals. 

• Develop and evolve multi-channel paid media strategies that connect audience, market, channel, investment, and performance insights to drive client acquisition. 

• Lead performance improvement efforts for practices requiring additional support, identifying underlying challenges, developing action plans, and coordinating resources to improve results. 

• Oversee the implementation, technical setup, tracking, and attribution of paid acquisition channels to support accurate execution and performance measurement. 

Performance Operations 

• Lead the prioritization and execution of regional and performance-related support initiatives, coordinating with cross-functional partners as needed. 

• Own weekly and monthly paid media reporting to internal and external stakeholders, ensuring performance, priorities, and areas requiring attention are communicated clearly. 

• Build scalable processes that improve consistency, efficiency, and execution across the Performance team. 

Collaboration 

• Serve as the primary point of contact for paid media agency partners, managing communication, priorities, deliverables, and project timelines. 

• Partner with cross-functional marketing teams to resolve practice-level performance challenges and coordinate support around shared goals. 

• Communicate clearly about performance, initiatives, timelines, priorities, and potential roadblocks to keep stakeholders aligned. 

• Bring a proactive, solutions-oriented approach to new opportunities, performance challenges, and evolving business needs. 

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The Strategy Manager is a core member of the Strategy team, partnering closely with the SVP of Strategy and the Senior Director of Strategy on some of the company’s most critical business priorities. This is a high-exposure, high-impact role ideal for someone with a strong analytical foundation who is hungry to grow and influence decisions at a fast-moving, multi-site healthcare platform. 

The person in this seat will own meaningful workstreams from problem definition through executive recommendation, and will get exposure to a broad cross-section of the business — operations, finance, real estate, marketing, recruiting, and the executive team. 

Strategic Initiatives & Cross-Functional Partnership 

• Partner with the Strategy team on initiatives, including De Novo Growth, Strategic Real Estate projects, and critical analytical projects.  
• This is a cross-functional role, often working closely with Operations, Finance, Talent Acquisition, Marketing, and the Executive Leadership Team 
• Own discrete workstreams end-to-end: problem framing, analysis, recommendation, and project support. 

Financial Modeling & Analytics 

• Build financial models, strategic frameworks, and decision-support tools that guide business priorities and capital allocation. 
• Pressure-test assumptions, sensitivities, and downside scenarios so leadership can make confident calls. 
• Support pro forma development and post-investment performance tracking for PriorityPet de novo builds, real estate projects, and other growth initiatives. 

Market & Competitive Intelligence 

• Conduct market and competitive analysis to identify trends, opportunities, and risks that inform new business investments. 
• Stay current on industry trends, competitive moves, and macro conditions across the veterinary services landscape and adjacent multi-site healthcare verticals. 

Executive Communication & Materials 

• Assist in the development of high-quality materials and presentations for the Executive Leadership team, the Board, and other senior audiences. 
• Translate complex analysis into clear, decision-ready recommendations. 

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The Strategy Manager is a core member of the Strategy team, partnering closely with the SVP of Strategy and the Senior Director of Strategy on some of the company’s most critical business priorities. This is a high-exposure, high-impact role ideal for someone with a strong analytical foundation who is hungry to grow and influence decisions at a fast-moving, multi-site healthcare platform. 

The person in this seat will own meaningful workstreams from problem definition through executive recommendation, and will get exposure to a broad cross-section of the business — operations, finance, real estate, marketing, recruiting, and the executive team. 

Strategic Initiatives & Cross-Functional Partnership 

• Partner with the Strategy team on initiatives, including De Novo Growth, Strategic Real Estate projects, and critical analytical projects.  
• This is a cross-functional role, often working closely with Operations, Finance, Talent Acquisition, Marketing, and the Executive Leadership Team 
• Own discrete workstreams end-to-end: problem framing, analysis, recommendation, and project support. 

Financial Modeling & Analytics 

• Build financial models, strategic frameworks, and decision-support tools that guide business priorities and capital allocation. 
• Pressure-test assumptions, sensitivities, and downside scenarios so leadership can make confident calls. 
• Support pro forma development and post-investment performance tracking for PriorityPet de novo builds, real estate projects, and other growth initiatives. 

Market & Competitive Intelligence 

• Conduct market and competitive analysis to identify trends, opportunities, and risks that inform new business investments. 
• Stay current on industry trends, competitive moves, and macro conditions across the veterinary services landscape and adjacent multi-site healthcare verticals. 

Executive Communication & Materials 

• Assist in the development of high-quality materials and presentations for the Executive Leadership team, the Board, and other senior audiences. 
• Translate complex analysis into clear, decision-ready recommendations. 

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We have an immediate opportunity for a Systems Administrator to join our growing Information Technology team supporting more than 250 veterinary hospitals across the United States.

This is a highly hands-on technical role focused on supporting end users, systems, devices, and technology services throughout the organization. The ideal candidate will possess strong troubleshooting skills, experience supporting Microsoft 365 environments, and a passion for delivering excellent customer service.

The Systems Administrator will work closely with the IT Operations Manager, managed service provider (MSP) partners, hospital teams, and software vendors to ensure reliable and responsive technology support across the organization.

This position will be responsible for resolving technical issues, managing Microsoft 365 services, supporting end-user devices, assisting with infrastructure administration, coordinating with vendors, and participating in technology projects and deployments.

This role is ideal for an individual looking to expand their technical skills while gaining experience supporting a large, multi-site healthcare organization.

This position reports to the IT Operations Manager.

Responsibilities

End User Support

• Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support users through multiple channels including phone, email, remote support tools, and ticketing systems.
• Escalate issues appropriately while maintaining ownership through resolution.
• Deliver excellent customer service and support experiences.

Microsoft 365 Administration

• Manage and support Microsoft 365 users and services.
• Provision and deprovision user accounts.
• Assign and manage Microsoft licenses.
• Support:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Entra ID
  • Microsoft Intune
• Assist with security and compliance administration.
• Support password resets, multifactor authentication, and identity management.

Endpoint & Device Management

• Configure, deploy, and support laptops, desktops, tablets, and mobile devices.
• Maintain endpoint security and compliance standards.
• Support Windows and macOS environments.
• Assist with software deployments and operating system updates.
• Maintain device inventory and asset information.

Infrastructure Support

• Assist with troubleshooting network connectivity issues.
• Support:
  • Firewalls
  • Network switches
  • Wireless access points
  • Internet connectivity
  • VPN connections
• Work with MSP partners and vendors to resolve infrastructure issues.

Practice Technology Support

Support technology commonly found within veterinary hospitals including:

• Printers and multifunction devices
• Label printers
• Credit card terminals
• Digital imaging systems
• X-ray equipment
• Practice management systems
• Clinical workstations
• Telephony and communication solutions

Vendor Coordination

• Work directly with software and hardware vendors to troubleshoot issues.
• Coordinate support activities involving specialized veterinary and medical equipment.
• Track vendor cases through resolution.
• Assist with software installations, upgrades, and system integrations.

Project Participation

• Assist with technology deployments and upgrades.
• Participate in hardware refresh initiatives.
• Support onboarding of newly acquired hospitals.
• Assist with infrastructure and cybersecurity improvement projects.
• Maintain technical documentation and knowledge base resources.

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We’re seeking an experienced Regional Medical Director to provide medical leadership and clinical support to two of our Southern Illinois practices:

• Lakeside Veterinary Hospital – Carbondale, IL

• Central Hospital for Animals – Herrin, IL

This is a hands-on leadership opportunity for an experienced veterinarian who wants to continue practicing medicine while taking on a larger role in mentoring doctors, strengthening clinical teams, and helping shape the future of both hospitals.

The Regional Medical Director will partner closely with hospital and regional leadership to support medical excellence, doctor development, and continued growth across both practices.

For the right veterinarian, this opportunity also includes a pathway to partnership/ownership at both hospitals, offering the ability to make a long-term impact while sharing in the success of the practices.

What You’ll Do

• Provide medical leadership and support across both hospital teams
• Continue practicing clinical medicine while serving as a trusted resource for fellow veterinarians
• Mentor and develop associate veterinarians, including early-career DVMs
• Support clinical growth in areas such as surgery, diagnostics, case management, and overall quality of medicine
• Partner with practice and regional leadership to identify opportunities for continued hospital growth
• Foster a collaborative, positive, and high-performing culture
• Help drive consistency in quality of care while respecting the individuality and medical autonomy of each hospital
• Support doctor engagement, development, and retention across both practices

What We Offer

• Partnership/Ownership Opportunities at Both Practices
• Additional Medical Director compensation may apply
• Production-based earning potential
• Flexible scheduling
• Medical autonomy
• Comprehensive benefits, including health, dental, vision, liability coverage, 401(k), life and supplemental insurance
• Paid vacation, sick time, and holidays
• Employee Assistance Program
• Personal pet care discounts
• DVM Mentor Network
• Paid CE allowance and professional dues

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Job Description

The Role! 

• You are an important resource for the network of partner hospitals that make up Alliance Animal Health. You will also be an on-campus resource to your peers, school and teaching hospital.  
• You will help promote information about AAH and our events/initiatives to your fellow students, administration, faculty and clinicians.  
• You will help identify and create opportunities for AAH and students to interact and lead the marketing of those events.
• You will help identify and recommend opportunities for AAH presence or sponsorship in key areas of the school, clinics and teaching hospital.  
• You will assist in the management of on-campus activities and drive AAH’s involvement.

 
The Other Perks!  

• Each Veterinary Student Ambassador will be hired for 1 school year and must remain in good academic standing with the institution.
• Compensation is $2,000 per year to be paid in $500 increments twice per semester.  
• Veterinary Student Ambassador may be given the opportunity to attend regional meetings.
• Opportunity to meet and communicate directly with veterinarians and key leaders at Alliance Animal Health
• First choice pick in mentors and externship dates/sites 
• Personal resume review and interview prep consultation 
• Exclusive participation in future student programs and opportunities

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The Role! 

• You are an important resource for the network of partner hospitals that make up Alliance Animal Health. You will also be an on-campus resource to your peers, school and teaching hospital.  
• You will help promote information about AAH and our events/initiatives to your fellow students, administration, faculty and clinicians.  
• You will help identify and create opportunities for AAH and students to interact and lead the marketing of those events.
• You will help identify and recommend opportunities for AAH presence or sponsorship in key areas of the school, clinics and teaching hospital.  
• You will assist in the management of on-campus activities and drive AAH’s involvement.

The Perks

•  Each Veterinary Student Ambassador will be hired for 1 school year and must remain in good academic standing with the institution.
• Compensation is $2,000 per year to be paid in $1000 increments twice per academic year.
• Veterinary Student Ambassador will get to attend the Student Ambassador Summit in new and exciting locations each year(meet fellow ambassadors)
• Opportunity to meet and communicate directly with veterinarians and key leaders at Alliance Animal Health
• First choice pick in mentors and externship dates/sites
• Personal resume review and interview prep consultation
• Exclusive participation in future student programs and opportunities

Learn More